![]() ![]() called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."Ĭons: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. ![]() On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. ![]() The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers.More than 1,700 flights were canceled in the United States on Wednesday as a winter storm hit the country, with disruptions set to continue through Thursday.īy the end of the day, a total of 1,771 flights in and out of the US had been canceled, according to flight tracking site FlightAware. There is no word yet on what the "disturbance" was.Regional carrier SkyWest, which operates through partnerships with United, Delta, American and Alaska Airlines, had canceled more than 400 flights. RELATED: 'I'm taking over this plane': Passenger tackled after allegedly trying to stab flight attendant The plane then resumed its flight to Amsterdam. United said the plane was diverted to Chicago, where it landed safely at the O'Hare International Airport, and law enforcement took the passenger into custody. The international flight was heading from George Bush Intercontinental Airport in Houston to Amsterdam on Sunday night when the passenger created what United Airlines described as a "disturbance." RELATED: Delta flight passenger detained after opening emergency door moments before takeoff, airline says Some United Airlines passengers are finally at their destination after making an unexpected stop in Chicago.ĬHICAGO (WLS) - Some United Airlines passengers are finally at their destination in the Netherlands on Monday after making an unexpected stop in Chicago due to an unruly passenger. ![]()
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